Nora Watkins has accepted the role of Chief Operating Officer (COO) at Club Marine, Australia’s market leader in recreational boat insurance. She assumed the newly created position as of January 12, 2015.
Watkins comes to Club Marine after four years with Club Marine’s parent company, Allianz Australia, where she was Senior Manager Business Improvement with Allianz’s Business Improvement Team. While in this position, Nora led and implemented business improvement initiatives across a range of Allianz business areas, most recently at Club Marine.
Prior to joining Allianz, Nora enjoyed a highly successful career with Shell International where she held General Management positions in front and back office service operations, sales and sales-support operations, and business improvement functions.
“Nora’s unique skill set adds significant value to our business and we welcome her to Club Marine with open arms,” said Simon McLean, Club Marine CEO.
“Having implemented a range of improvements across our key functional areas while working with Allianz, Nora has already contributed greatly to Club Marine’s ongoing efforts to improve our customer service and claims process. We’re excited to have Nora aboard as COO as she continues to focus on delivering the highest level of service for our customers,” added Simon.
Now heading Club Marine’s team of claims, underwriting, and customer service specialists, Nora was instrumental in the successful launch of Club Marine’s TeleClaims and Online Claims in December, 2014.
“Having had the opportunity to work with Club Marine throughout 2014 and contribute to the claims transformation journey, I experienced the passion in the people at Club Marine and their commitment to help and support our Club Marine Members,” says Nora. “I am delighted to have been offered this new role and am looking forward to working with everyone at Club Marine.
“I will do my very best to continue to add value across the business and enjoy the success we can achieve as a team. I feel honoured to have become a member of the Club family!”
Looking ahead, Nora says her key focus areas include developing the team and continually improving services offered to members.
“It is important to support the needs of our most important asset – our people. From training and coaching, to helping them deliver quality services that are supported by efficient processes, tools, and enablement, we’ll continue to invest in developing our team.
“Our Club Marine Members are at the heart of everything we do. It is vital for us to continue to improve the experience our customers have with us across all touch points. From an overall business perspective, we will focus on more efficient and cost-effective ways to deliver services to our members and when transacting with our service providers.”